Cancellation & Refunds Policy – Kalpa EV

Last Updated: May 2026

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1. Policy Overview

At Kalpa EV, we understand that plans change. This Cancellation & Refunds Policy outlines how you can cancel bookings and the refund terms applicable.

Please read this carefully to understand your rights and obligations.

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2. Booking Cancellation by Customer

2.1 Cancellation Windows & Refund Amount

2.2 How to Cancel Your Booking

2.3 Cut-Off Time Calculation

• Cut-off determined by: Booking start time on confirmation
• Example: If booking starts at 3:00 PM
• Cancel before 1:00 PM = 100% refund
• Cancel between 1:00 PM – 2:30 PM = 75% refund
• Cancel after 2:30 PM = No refund
• Time Zone: IST (Indian Standard Time)

2.4 Confirmation of Cancellation

• Immediate: In-app/SMS notification
• Within 2 hours: Email confirmation with refund details
• Refund Reference Number: Provided for tracking

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3. Refund Processing & Timeline

3.1 Processing Duration

• Processed by: Razorpay
• Business Days: Monday-Friday excluding public holidays
• Delayed Refunds: Contact support immediately

3.2 Refund to Original Payment Method

• Refunds issued to the same payment method used for booking
• If unavailable, Razorpay may request alternate details
• Multiple refunds cannot be consolidated

3.3 Tracking Your Refund

1. Log into Kalpa EV account
2. Go to Transactions or Payment History
3. Select booking/cancellation
4. Status displayed as Pending, Processed, or Completed
5. View detailed timeline

3.4 GST Handling on Refunds

• 100% Refund: Full GST refunded
• 75% Refund: 75% GST refunded
• No Refund: No GST refund applicable

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4. Special Cancellation Scenarios

4.1 Cancellation by Kalpa EV

Kalpa EV may cancel bookings for:

• Equipment malfunction
• Safety hazards
• Extreme weather conditions
• Power outages or force majeure events
• System booking errors

4.2 Late Arrival & Auto-Cancellation

• Bookings auto-cancel after 15 minutes of no arrival
• No refund issued for no-show
• Appeals accepted within 2 hours
• Traffic delays reviewed case-by-case

4.3 Early Checkout

• Users may finish charging early
• No overstay charges apply
• Unused time refunded proportionally
• Refund processing automatic

4.4 Service Quality Issues

1. Take photos/videos of issue
2. Report within 24 hours to support@kalpaev.com
3. Provide booking reference and issue details
4. Support investigates within 24-48 hours
5. Refund or credit provided where applicable

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5. Subscription & Plan Cancellations

5.1 Monthly Subscription Plans

Cancellation Process:

1. Open account settings
2. Go to My Subscriptions
3. Select active plan
4. Click Cancel Subscription
5. Confirm cancellation

• Cancellation effective at end of billing cycle
• No future charges after cancellation date
• Mid-cycle refunds generally unavailable
• Annual plans may receive pro-rata refund minus fees

5.2 Loyalty Program Cancellation

• Loyalty points are non-refundable
• Points expire within 90 days after cancellation
• Reactivation may restore points at management discretion

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6. Payment-Related Refunds

6.1 Duplicate Charges

• Report duplicate charges within 24 hours
• Include screenshots and transaction IDs
• Refund processed within 2-3 business days

6.2 Unauthorized Transactions

• Immediately change password
• Report issue within 24 hours
• Provide transaction details and proof
• Refund issued if unauthorized activity confirmed

6.3 Wrong Amount Charged

• Report pricing discrepancies within 7 days
• Support team reviews booking records
• Refund or adjustment processed accordingly

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7. Disputed Refunds

7.1 Refund Not Received

1. Check bank or app for pending refund
2. Allow full processing time
3. Contact support if delayed beyond expected period
4. Refund escalated to Razorpay if required

7.2 Partial Refund Received

• Verify cancellation timing
• Cross-check refund eligibility table
• Contact support with expected refund amount

7.3 Chargeback/Bank Dispute

• Inform Kalpa EV before initiating chargeback
• Provide booking and transaction details
• Bank investigation outcome will determine resolution
• Repeated chargebacks may restrict bookings

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8. Non-Refundable Scenarios

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9. Refund Exceptions & Appeals

9.1 Exceptions

Refund exceptions may be granted for:

• System errors
• Medical emergencies
• Technical failures
• Staff booking errors
• Service quality failures

9.2 Request Process

1. Email sales@kalpaev.com
2. Include booking reference and proof
3. Management review within 3-5 business days
4. Decision communicated through email

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10. Refund Policies for Different User Types

10.1 Individual Customers

• Standard refund policy applies
• Cancellation through account settings
• GST handled per tax regulations

10.2 Fleet Operators

• Refunds processed to company account
• Volume discounts non-refundable
• Unused quotas may carry over depending on contract

10.3 Corporate Subscriptions

• Early termination fees may apply
• Mid-cycle adjustments handled proportionally
• Dedicated priority support available

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11. Policy Updates & Changes

• Policy may be updated with 14 days notice
• Updates posted on website and email
• Existing bookings honor original policy
• New bookings follow updated policy

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12. Contact & Support for Refund Issues

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13. Disclaimer

This policy is governed by Indian law and Razorpay payment processing terms. Refund timelines are estimates and may vary based on bank or payment provider processing times.

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Thank you for using Kalpa EV. We are committed to fair and transparent refund practices.

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