Contact Us – Kalpa EV

Last Updated: May 2026

We're here to help! Whether you have questions about our services, need technical support, or want to share feedback, please reach out through any of the channels below.

1. Quick Support Channels

1.1 For Immediate Help

Issue Type	Best Method	Response Time
Booking technical issues	In-app chat support	Instant
Payment problems	Email or phone	1-2 hours
Equipment malfunction	Phone call	15-30 mins
Refund/cancellation queries	Email or chat	2-4 hours
General questions	Email or FAQ	24 hours
Emergency (safety hazard)	Phone support	Immediate

1.2 Support Hours

Monday – Friday: 9:00 AM – 6:00 PM IST
Saturday: 10:00 AM – 4:00 PM IST
Sunday & Public Holidays: Closed

Emergency Support:

24/7 support for safety issues at charging stations

Phone: +91 9959097668

2. Contact Information

2.1 Primary Support Channels

Email: sales@kalpaev.com

Phone: +91 9959097668

Office Address:

Kalpa EV
PNo. 33, Nakshatra Society,
Siddhanthi, Shamshabad,
K.V. Rangareddy, Telangana, India, 501218

Operating Office Hours:

Monday – Friday: 9:00 AM – 6:00 PM IST
Saturday: 10:00 AM – 2:00 PM IST
Closed on Sundays and national holidays

2.2 Web & App Support

In-App Chat:

Open Kalpa EV mobile app
Tap "Help" or "Support" icon
Chat with support agent

Social Media:

Instagram: @kalpaev
Twitter/X: @kalpaev
Facebook: /kalpaev
LinkedIn: Kalpa EV
Response Time: 24-48 hours

3. Complaint & Grievance Resolution

3.1 Raising a Complaint

Step 1: Contact Support
- Email sales@kalpaev.com or call +91 9959097668
- Provide complete issue details
- Reference number generated automatically
Step 2: Investigation
- Support team reviews within 24-48 hours
- Additional information may be requested
- Updates shared through email or SMS
Step 3: Resolution
- Resolution may include refund, replacement, or credit
- You have 7 days to accept or appeal
- Implementation within 5 business days
Step 4: Escalation
- Unresolved cases escalated to management
- Manager review completed within 3-5 business days
- Final response shared in writing

3.2 Escalation Process

First Level: Support Team
Second Level: Support Manager
Third Level: Operations Head
Final Level: CEO Office

To escalate, reply with: "REQUEST ESCALATION - [Brief reason]"

3.3 Tracking Your Complaint

Reference number provided in initial response
Status available in account dashboard
Email updates at every stage
Chat history available in app

3.4 Feedback on Support Experience

Survey link via email
In-app rating prompt
Feedback used to improve support quality

4. Our Commitment to You

Respectful communication: Professional support at all times
Transparent processes: Honest updates and timelines
Fair resolutions: Complaints handled impartially
Privacy: Information handled securely
Continuous improvement: Feedback-driven service enhancement

5. Emergency Contacts Reference

Type	Contact	Available
Charger malfunction	+91 9959097668	24/7
Account security breach	support@kalpaev.com	24/7 Email
Urgent billing issue	+91 9959097668	9 AM – 6 PM IST
Technical outage	+91 9959097668	9 AM – 6 PM IST
General inquiry	sales@kalpaev.com	Business hours

6. Accessibility & Support

Language Support: English, Hindi, Telugu
Accessibility: Website supports screen readers
Assistance: Transcription and interpretation support available
Accommodation: Support for customers with disabilities

7. Feedback Form

Quick feedback without formal complaint:

Visit: kalpaev.com/feedback

Or use the following email template:

Name: [Your Name] Email: [Your Email] Phone: [Your Number] Issue Type: [Booking/Payment/Equipment/Other] Feedback: [Your Message] Preferred Contact Method: [Email/Phone/SMS] Urgency: [Low/Medium/High]

Thank you for choosing Kalpa EV. We value your trust and are here to support your electric charging journey.

Kalpa EV – Charging Tomorrow's Mobility Today

Last updated: May 2026. For latest contact details, visit kalpaev.com/contact