Privacy Policy – Kalpa EV

Last Updated: May 2026

1. Introduction

Kalpa EV ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website kalpaev.com (the "Website") and use our services, including our EV charging infrastructure booking and payment services.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Website or services.

2. Information We Collect

2.1 Personal Information You Provide

Account Registration: Name, email address, phone number, business name
Booking & Payment: Vehicle details, charging preferences, payment information
Communication: Messages, inquiries, feedback, and support requests
Identity Verification: Government IDs and business registration documents

2.2 Information Collected Automatically

Website Usage: IP address, browser type, pages visited, time spent
Cookies & Tracking: Session data and user preferences
Location Data: Approximate location for nearby charging station discovery
Device Information: Device type, operating system, mobile identifiers

2.3 Third-Party Data

Payment information collected through Razorpay
Publicly available business information for fleet operators

3. How We Use Your Information

We use collected information for the following purposes:

Service Delivery: Booking management and EV charging services
Communication: Booking confirmations and service updates
Account Management: Account creation and subscription handling
Payment Processing: Secure payments through Razorpay
Compliance: Legal obligations and fraud prevention
Analytics & Improvement: Website optimization and service enhancement
Marketing: Promotional content with your consent
Customer Support: Technical assistance and issue resolution

4. Data Protection & Legal Compliance

4.1 Indian Data Protection Laws

Kalpa EV complies with the Digital Personal Data Protection Act, 2023 (DPDP Act).

Obtain clear consent before collecting data
Maintain data accuracy and integrity
Provide access to your personal data
Honor data deletion requests
Implement reasonable security measures

4.2 Payment Data Security

All payment information is processed through Razorpay, a PCI DSS compliant payment processor. Kalpa EV does not store credit card or payment details on our servers.

4.3 Data Retention

Account and booking data retained during account activity and 1 year after closure
Payment records retained per GST and tax compliance requirements
Website usage data retained for 12 months
Marketing preferences retained until unsubscribe

5. Information Sharing

5.1 When We Share Information

We may disclose your information in the following situations:

Service Providers: Razorpay, hosting providers, analytics services
Legal Requirements: Court orders or government requests
Business Transfers: Company merger, acquisition, or restructuring
Fleet Operators: Service history shared with employer where applicable
Safety & Security: Fraud prevention and policy enforcement

5.2 Third Parties We Do Not Sell To

We do not sell your personal data to third parties for marketing or commercial purposes.

6. Your Rights & Choices

6.1 Data Subject Rights

Right to Access: Request a copy of your data
Right to Correction: Correct inaccurate information
Right to Deletion: Request data deletion
Right to Data Portability: Receive your data in a structured format
Right to Withdraw Consent: Opt out of data collection

6.2 Communication Preferences

Email Unsubscribe: Use unsubscribe link in promotional emails
SMS Opt-out: Reply STOP to SMS messages
Cookie Management: Manage cookies in browser settings
Location Services: Disable location sharing in settings

6.3 How to Exercise Your Rights

Your full name and account email
Specific request details
Proof of identity

We will respond within 30 days of your request.

7. Cookies & Tracking Technologies

7.1 Types of Cookies We Use

Cookie Type	Purpose
Essential Cookies	Required for website functionality and security
Performance Cookies	Analytics and website optimization
Marketing Cookies	User behavior tracking for service improvements

7.2 Cookie Management

You can control cookies through browser settings. Disabling essential cookies may impact website functionality.

8. Security Measures

We implement industry-standard security measures including:

SSL/TLS encryption
Secure password hashing
Regular security audits
Restricted access to personal data
Employee confidentiality agreements

Note: No system is 100% secure. We cannot guarantee absolute security of transmitted data.

9. Third-Party Links

Our Website may contain links to third-party websites such as Razorpay and charging network partners. We are not responsible for their privacy practices.

10. Children's Privacy

Kalpa EV services are not intended for users under 18 years old. We do not knowingly collect information from minors.

11. International Data Transfers

Your information may be processed and stored in India or other countries. By using our services, you consent to such transfers under DPDP Act compliance safeguards.

12. Contact Us – Data Protection Officer

Email: sales@kalpaev.com

Phone: +91 9959097668

Mailing Address:

Kalpa EV
PNo. 33, Nakshatra Society,
Siddhanthi, Shamshabad,
K.V. Rangareddy, Telangana, India, 501218

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in practices, legal requirements, or services. Material changes will be posted on our Website with an updated revision date.

Continued use of the Website constitutes acceptance of the updated Privacy Policy.

14. Grievance Redressal

If you have concerns about our privacy practices:

Level 1: Contact sales@kalpaev.com with details
Level 2: Escalate to our Data Protection Officer:

hvoruganti@gmail.com
+91 9959097668
Level 3: File a complaint with the Data Protection Board of India if unresolved within 30 days

Kalpa EV – Powering the Future of Electric Mobility