Terms and Conditions – Kalpa EV

Last Updated: May 2026

1. Acceptance of Terms

By accessing and using the Kalpa EV website (kalpaev.com) and booking EV charging services, you ("User," "Customer," "you") agree to be bound by these Terms and Conditions ("Agreement"). If you do not agree with any part of these terms, please do not use our Website or services.

These Terms apply to:

Website browsing and registration
EV charging station bookings
Payment transactions through Razorpay
Customer support interactions

2. Company Information

Service Provider: Kalpa EV

Registered Address:
PNo. 33, Nakshatra Society,
Siddhanthi, Shamshabad,
K.V. Rangareddy, Telangana, India, 501218

Business Type: EV Charging Infrastructure Provider

Contact: +91 9959097668 | sales@kalpaev.com

3. Services Provided

3.1 What We Offer

Booking and reservation of EV charging stations at multiple locations
Real-time availability and pricing information
Mobile app and website access for station finder
Charging equipment including DC fast chargers and AC slow chargers
Customer support and technical assistance

3.2 Service Availability

Available 24/7 for charging sessions
Website and app available with periodic maintenance windows
Services subject to equipment availability and maintenance schedules
We reserve the right to restrict access during emergencies or security issues

3.3 Eligibility

You must be:

At least 18 years old
A valid vehicle owner or authorized fleet operator
Possess a valid driver's license or authorization to operate the vehicle
In compliance with Indian traffic and safety regulations

4. User Account & Registration

4.1 Account Creation

Provide accurate, complete, and current information
Maintain confidentiality of your login credentials
Notify us immediately of unauthorized account access
You are responsible for all activities under your account

4.2 Account Termination

Kalpa EV may suspend or terminate your account if you:

Violate these Terms and Conditions
Engage in fraudulent, illegal, or harmful activities
Default on payment obligations
Use services for prohibited purposes
Violate safety or security protocols

5. Booking & Reservation Terms

5.1 Booking Process

Select charging location, date, and time through Website/app
Review pricing and availability before confirmation
Receive booking confirmation via email/SMS
Arrive within 15 minutes of scheduled time

5.2 Reservation Rules

Minimum booking applies for AC and DC charging sessions
Booked slots are held for 15 minutes after start time
Available slots may allow early check-in
Free cancellation or rescheduling up to 2 hours before booking

5.3 No-Show Policy

Customers who don't arrive within 15 minutes forfeit the booking
Payment is non-refundable for no-shows
Repeated no-shows may result in booking restrictions

6. Pricing & Payment

6.1 Charges

Prices displayed in Indian Rupees (INR)
GST (18%) added at checkout
Additional charges may apply for peak hours or overstay
Parking or late cancellation fees may apply

6.2 Payment Processing

Payments processed through Razorpay
Accepted methods include cards, UPI, Net Banking, and wallets
GST invoices provided for all transactions
All transactions processed in INR

6.3 Recurring Charges

Monthly subscriptions renew automatically
Subscription changes take effect within 24 hours
Subscriptions can be cancelled anytime through account settings

6.4 Pricing Changes

Pricing may change with 7 days notice
Existing bookings honor booking-time pricing
Subscription renewals follow updated pricing

7. Refund & Cancellation Policy

7.1 Booking Cancellations

Cancellation Time	Refund
More than 2 hours before booking	100% refund (minus GST if applicable)
2 hours to 30 minutes before	75% refund
Less than 30 minutes before	No refund
After booking start time	No refund
No-show	No refund

7.2 Cancellation by Kalpa EV

Kalpa EV may cancel bookings due to:

Equipment malfunction
Safety hazards or severe weather
System errors or force majeure events

Refund: Full refund issued within 5-7 business days.

7.3 Refund Processing

Refunds sent to original payment method
Processing time may vary by bank
Status available in Transactions section
Razorpay refund confirmations sent by email

7.4 Service Issues & Complaints

If you experience equipment malfunction, billing errors, or service quality issues, report within 24 hours to support@kalpaev.com.

8. Charging Equipment & Safety

8.1 User Responsibilities

Use chargers only with compatible electric vehicles
Follow all on-site safety instructions
Do not modify or damage charging equipment
Ensure proper parking during charging sessions
Monitor your vehicle while charging

8.2 Equipment Safety

Chargers are regularly inspected and maintained
Safety shutoff systems are installed
Report equipment faults immediately
Kalpa EV is not responsible for user negligence

8.3 Prohibited Use

Using chargers for non-EV purposes
Tampering with charging equipment
Leaving vehicles unattended excessively
Using chargers during safety alerts
Vandalism or theft

9. Liability & Disclaimers

9.1 Service "As-Is"

Services provided without warranties
Continuous uptime is not guaranteed
Maintenance downtime may occur
Technical issues may arise beyond our control

9.2 Limitation of Liability

Kalpa EV is not liable for indirect or consequential damages
Liability limited to amount paid in previous 12 months
Not liable for third-party service failures
Not liable for natural disasters or force majeure

9.3 Vehicle & Personal Safety

Kalpa EV does not assume responsibility for theft or vandalism
Users assume responsibility for vehicle and personal safety
Insurance coverage is recommended

9.4 Third-Party Content

We are not responsible for third-party links or providers
User-generated reviews remain user responsibility

10. Intellectual Property

10.1 Ownership

Website content and trademarks belong to Kalpa EV
Limited personal-use license granted to users

10.2 Restrictions

No reproduction without permission
No reverse engineering of source code
No commercial use without authorization

11. Prohibited Conduct

Fraud or hacking attempts
Harassment or abuse
Posting illegal or obscene content
Spamming or automated scraping
Manipulating pricing or availability
Illegal use of services

12. Payment Security & Razorpay

12.1 Razorpay Integration

Payments processed by Razorpay Software Private Limited
RBI-regulated and PCI DSS compliant
Kalpa EV does not store payment details

12.2 Payment Disputes

Contact support@kalpaev.com within 30 days
Disputes handled per RBI guidelines
Chargebacks processed through your bank

12.3 Unauthorized Transactions

Report unauthorized charges within 24 hours
Provide screenshots and booking references
Investigation coordinated with Razorpay

13. Data & Privacy

Privacy Policy governs data usage
Using services means consent to data processing
DPDP Act 2023 compliance followed

14. Modifications to Terms

Terms may be updated periodically
Material updates communicated through website or email
Continued usage means acceptance of updates

15. Dispute Resolution & Governing Law

15.1 Jurisdiction

Governed by laws of India
Exclusive jurisdiction: Hyderabad, Telangana courts

15.2 Dispute Resolution Process

Informal Resolution
Escalation to management
Arbitration under Indian Arbitration Act
Legal action in Hyderabad courts

15.3 Grievance Redressal

Contact: support@kalpaev.com
Response within 5 business days
Tracking reference provided for complaints

16. Force Majeure

Kalpa EV is not liable for delays or failures caused by:

Natural disasters
Pandemics or emergencies
Government restrictions
Power outages or utility failures
War, terrorism, or riots

17. Indemnification

You agree to indemnify and hold Kalpa EV harmless against claims arising from misuse of services, violations of law, or breach of these Terms.

18. Severability

If any provision is deemed invalid, the remaining provisions remain enforceable.

19. Entire Agreement

These Terms and the Privacy Policy form the complete agreement between you and Kalpa EV.

20. Contact & Support

Email: sales@kalpaev.com

Phone: +91 9959097668

Hours: Monday-Friday, 10:00 AM – 4:00 PM IST

Website: kalpaev.com

By using Kalpa EV services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

Kalpa EV – Charging Tomorrow's Mobility Today